January 6, 2017 - HDI Charlotte Awards Luncheon

HDI Charlotte Annual Awards Luncheon

Date: Friday, January 6, 2017
Time: 11:30 - 1:30pm
Location: Maggiano's Italian Restaurant @ Southpark Mall (Lunch is free)
-This event is free to attend but a reservation is required-

Our next HDI Charlotte meeting will be on Friday, January 6th over lunch from 11:30 AM – 1:30 PM at Maggiano’s Italian Restaurant. During this meeting HDI Charlotte will conduct its 2017 Analyst of the Year Awards presentation over a 3-course, family-style luncheon. We encourage all helpdesk, technical support, vendor and customer service professionals to attend.

Featuring guest speaker Tom Cooper (brighthillgroup.com)
Topic: “Becoming A Person of Influence - Two Secrets to Incredible Customer Service”
No matter what title or role you have, each person can become a more effective influencer with your customers. In this talk, I introduce participants to the idea that it takes more than talent to succeed. There are other skills needed, and YOU can learn these skills. Applying these ideas will make a huge difference to your projects and to your career, no matter what "track" you're on. Participants will leave with ideas they can implement right away.

Speaker Bio:
"Once upon a time, many years ago there was a young geek who worked on software and IT projects.
Every day he watched too many good people and good projects fail to meet business goals.
One day he discovered the secret to successful projects.
He learned that leadership is the key to effectively moving people and delivering business value.
Because of this he began to study what it means to be a leader and how to lead others effectively.
He learned that leadership is a skill that can be learned, and over time he practiced those skills and became a better leader.
Because of this new awareness, he began to see that few tech leaders understood this secret. Few of them ever study these types of skills. He longed to help them with these skills.
Until finally he created a business with to help tech leaders get more from their teams. He’s here now and would love to help."

For more information, please visit our website: www.hdicharlotte.org